An independent financial advisory firm in Sacramento, CA is looking for an organized, proactive professional who enjoys creating structure, improving processes, and delivering an outstanding client experience. This individual will become an integral part of our small team and help ensure every client interaction reflects the high standard of care our firm is known for.

Role Responsibilities:

Client Servicing and Administrative Support:

• Serve as the first point of contact for clients by phone and email; maintain a warm, professional tone and deliver an exceptional client experience.
• Manage paperwork and assist with document scanning, filing, and record retention.
• Own the end-to-end processing of client service requests (systematic withdrawals, distributions, etc) ensuring each request is completed accurately, efficiently, and proactively communicated to the client.
• Ensure successful completion of servicing requests with insurance carriers, custodians and partner organizations.
• Ensure all client documents and applications are complete and properly submitted.
• Assist Advisors with policy applications, which include scrubbing applications, corrections, and corresponding with partner organizations.
• Manage firm-wide Client Relationship Manager (CRM) and Google Drive (file storage). This will include database management, integrity and client recordkeeping.
• Field basic questions on annuity, investment and insurance policies and route complex questions to the advisor or carrier.

Operational/Technology Support:

• Technology Suite: Macbook/Apple hardware, Ring Central, Google Suite, CRM (Wealthbox), Docusign and proprietary custodian portals
• Build office processes and procedures centered on client tracking, retention and company growth/scalability.
• Track upcoming client contract anniversaries and touchpoints, RMDs, and review dates to ensure proactive service.
• Monitor client segmentation to help prioritize service levels (e.g., top-tier clients vs. transactional clients).
• Prepare pre-meeting summaries or reports for the advisor, including account values, policy details, and relevant action items.
• Maintain a dashboard or spreadsheet for pipeline tracking: pending applications, transfer status, follow-ups, etc.

Other:

• Help with planning events and other miscellaneous items as requested.
• Ad-hoc client servicing requests as needed