The Client Service Associate provides analytical, administrative, and client service support to financial advisors in a fast-paced wealth management environment. This role is responsible for assisting with financial planning preparation, client account servicing, and ongoing relationship management.

The ideal candidate is detail-oriented, client-focused, and comfortable working with financial planning software, investment platforms, and CRM systems. This position plays a key role in delivering a high-quality client experience while supporting advisors in the development and implementation of comprehensive financial plans.

Key Responsibilities

Financial Planning Support

• Assist advisors in preparing financial plans, investment proposals, and client review materials.
• Gather and organize client financial information including assets, liabilities, income, insurance, and estate documents.
• Prepare planning scenarios and illustrations using financial planning software.
• Conduct investment research and portfolio analysis.
• Assist in preparing retirement projections, income strategies, and asset allocation models.

Client Service & Relationship Support

• Serve as a primary point of contact for client service requests.
• Respond to client inquiries in a professional and timely manner.
• Maintain client records and documentation in CRM systems.
• Assist with scheduling client meetings and preparing meeting agendas and follow-up documentation.
• Support advisors in maintaining strong client relationships through proactive service and communication.

Account Administration

· Coordinate account openings, transfers, and beneficiary updates.

• Monitor application status and follow up with custodians, insurance carriers, and product providers.
• Ensure paperwork is complete, accurate, and compliant prior to submission.
• Track pending business and provide updates to advisors and clients.

Operations & Compliance

• Maintain accurate client files and documentation in accordance with compliance requirements.
• Assist with account maintenance requests such as distributions, transfers, and beneficiary changes.
• Support internal compliance procedures and regulatory requirements.
• Assist with operational projects and process improvements.

Qualifications

Education & Experience

• Bachelor’s degree in finance, Business, Economics, or related field preferred.
• 2+ years of experience in the financial services or wealth management industry preferred.
• Experience supporting financial advisors or financial planners is strongly preferred.

Skills & Competencies

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize tasks and manage multiple deadlines.
• Client-focused mindset with a professional demeanor.
• Ability to work both independently and collaboratively in a team environment.

Technical Skills

Experience with financial industry technology is preferred, including:

• CRM systems (Redtail, Salesforce, or similar)
• Financial planning software (MoneyGuidePro, eMoney, RightCapital, etc.)
• Portfolio analysis tools (Kwanti, Morningstar, etc.)
• Custodial platforms (Schwab, Fidelity, Pershing)
• Microsoft Office Suite (Excel, Word, Outlook)

Key Attributes for Success

• Strong analytical and problem-solving abilities
• Commitment to delivering exceptional client service
• Ability to maintain confidentiality and professionalism
• Proactive approach to supporting advisors and improving client processes

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person